Warranty & Repair
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Replacement Parts, Repair Services &
Maintenance Information
In compliance with Quebec Bill 29 -
Consumer Protection Act
At Alphabet Explorers, we are committed to
the durability and repairability of our products. This page provides important
information about the availability of replacement parts, repair services, and
maintenance information for all Alphabet Explorers products sold in Quebec.
Maple Adventure ABC Audio Book:
Replacement Parts Availability: FULLY
GUARANTEED
We guarantee the availability of the
following replacement parts for 3 years from the date of purchase:
- Audio module with battery component
- USB power charging cables
Repair Services: FULLY GUARANTEED
Professional repair services are
available for 3 years from the date of purchase for:
- Audio module with battery component repair
- Power connection repairs
- Technical support
Maintenance Information: AVAILABLE
Complete maintenance information
including:
- Cleaning and care guidelines
Required Tools:
All replacement parts can be installed
using commonly available tools or no tools at all. Any specialized tools
required will be provided free of charge with the replacement part.
How to Obtain Replacement Parts or
Repair Services
Online Orders: Visit
www.alphabetexplorers.ca/pages/contact
Customer Support:
- Email: info@alphabetexplorers.ca
- Response time: Within 48 business hours
Repair Services: Contact our customer
support team to arrange repair services. We will provide:
- Free diagnostic assessment
- Repair cost estimate (if applicable under warranty)
- Shipping instructions for products requiring service
Warranty Claims: All warranty claims
must include proof of purchase. Please retain your original receipt or order
confirmation.
Important Notes
- Reasonable Period: Replacement parts and repair services are
guaranteed for a minimum of 3 years from the date of purchase. - Installation: All replacement parts are designed for easy
installation. Instructions are included with each part. - Tools: Any specialized tools required for installation will be
provided free of charge with the replacement part, or are available for
purchase at a reasonable price through our website. - Technical Documentation: Complete technical documentation for
maintenance and repair is available through our website and included with
each product. - Updates: This warranty and repair information page is regularly
updated. Last update: October 2, 2025.
Contact Information
Alphabet Explorers
Based in Vancouver, British Columbia, Canada
Customer Support:
- Email: info@alphabetexplorers.ca
- Website: www.alphabetexplorers.ca
